As a Strategic Business Partner, the incumbent will be accountable for operations functions, facilitate change, provide risk informed, solution-focused analysis, advice and services and contribute to programme and management decisions for delivering results for children in specific operational contexts. Operations Officer will accomplish this by:
- Facilitating services in the functional areas of operations support: budget, financial management and reporting, facilities management, administration, supply and logistics management, information and communications technology, human resources, and safety and security;
- Supporting the line manager to implement career development, opportunities for staff;
- Acting as member of relevant Senior Management Teams for Oman CO, representing the organizational risks, governance systems and policies, and supporting results-based management.
- Understanding business needs for the office, to propose viable solutions aimed at value for money.
- Providing contribution to CPD, CPMP, AMP and support to Results Based Management and implementation using Value for Money criteria.
- Monitors market trends (supply/demand) and long- term procurement planning in order to achieve the most cost-effective means of procurement.
- Ensure all procurement activities are in compliance with the UNICEF Financial Rules and Regulations, Supply Manual, and all other applicable procurement procedures.
- Solicit and evaluate bids/proposals/quotations to ensure overall competitiveness, quality, and conformity to specified requirements, clarifies offers and negotiates with suppliers, as appropriate.
- Coordinate contracting and managing complex projects and procurement of emergency supplies for use in UNICEF Yemen Country Programmes.
- Compile and present procurement data, prepare all relevant supporting documents and recommend approval of the Long-Term Arrangements (LTA) or purchase order; may authorize purchases in line with delegated authority, and, in cases where the amount exceeds authorized signature authority, prepare submissions to the Contract Review Committee (CRC) for review and subsequent approval by the authorized official.
- Conduct regular meetings with Customs Authorities and obtain timely required approvals for smooth operations in Salalah Hub.
- Manage all administrative supports for Salalah Hub, including visas, residency cards, fleet management, asset management, and budget management.
- Providing regular feedback on risks and achievements of operations functions in the office;
- Supporting the management of office premises and facilities with a specific focus on inclusive accessibility, eco sustainability and common premises;
- Supporting the country office during external and internal audit reviews, contributing with audit observations and monitoring implementation of recommendations.
- Facilitating business transactions processed by GSSC from a perspective of Efficiency, Performance, Risk Management and Fraud prevention
- Supporting the management of PSFR operations, where applicable.
The Operations Officer will be entrusted with the following five pillars, the core focus of all operations functions: Valuing People, Valuing Money, Valuing Risk Management, Valuing Systems and Structures, Valuing Partners.
II. Key functions, accountabilities and related duties/tasks
Valuing People: Implement people resources strategies to promote technical competence and foster career progression and retention of a “fit for purpose”/ agile workforce
- Facilitate an environment of management excellence, staff well-being and accessibility and inclusion through implementation of strategies, policies, procedures.
- Implement solutions related to people management and office culture.
- Support training strategy and requisite plans to bring about changes in knowledge, skills, abilities and mind sets for Operations staff.
- Keep abreast of industry standards in management and finance and share best practices and knowledge learned within the office.
- Support Excellence in Operations in UNICEF derived from the five strategic pillars.
Valuing Money: Champion strategic resources to achieve organizational goals and ensure Value for Money (VfM)
- Ensure effective identification and use of resources in various concrete Value for Money (VfM) areas, including eco-efficiency and inclusivity, common premises, costing, results-based budgeting financial monitoring etc.
- Support the financial oversight management, monitoring and reporting of all the country programme budget- and where applicable private sector fundraising budgets; make analysis and recommendations as needed.
- Support implementation of various modalities of valuing resources through financing modalities such as budgeting and pre-financing modalities for supplies, cash-based transfer etc.
- Implement Supply plan for the office and stay abreast of the regional strategies.
Valuing Risk Management: Enhance Risk Management to increase organizational performance and strengthen internal control
- Support the office with up-to-date information to make operational and programmatic risk informed decisions and improve performance, with the support of the enterprise Governance, Risk and Compliance (eGRC) platform.
- Contribute and participate in testing of business continuity plans to ensure UNICEF organizational resilience to disaster, risks and staff safety and security as well as Emergency Preparedness and Response to humanitarian situations.
- Participate in review of internal controls and policies/guidance included in the Regulatory Framework, support appropriate implementation policies and procedures and provide feedback on policy and internal controls as appropriate.
- Support implementation mandatory anti-fraud systems, processes and actions, and share anti-fraud achievements within the office.
- Support mitigation of risks of engagement with external partners via appropriate, risk-informed due diligence.
Valuing Systems and Structures: Ensure further operational centralization and optimization for maximized efficiency gains
- Participate in the review of Operations processes and recommend measures to minimize cost, reduce duplication of work and maximize efficiencies while creating an environment of smarter controls to render the organization ready to respond to programme needs.
- Contribute to improving IT-enabled business processes to increase productivity and collaboration, better knowledge management, and ensure effective use of UNICEF assets.
- Provide contribution to CPMP and review operational structures in collaboration with Regional Chiefs of Operations and the Strategic Business Support unit in DFAM.
Valuing Partners: Strengthening internal and external-facing partnerships and leveraging UNICEF’s oversight and understanding of financial management across all areas of the office.
- Provide technical support and recommendations on HACT implementation, including, advice approach to undertaking spot checks, follow-up actions required on result of financial assurance activities.
- Support UNICEF Office resource mobilization partners from donor negotiation and formulation of partnership agreements and contracts through written financial reporting, resolve discrepancies and ensure donor accountability and transparency.
- Contribute to UNICEF Office resource mobilization through programme proposals, written financial reporting, and analysis of discrepancies.
- Contribute to developing private sector partnerships especially in middle income countries.
- Engage as stakeholders in the UN Reform, facilitating Business Operating Services (BOS) and proactively paving the way for a potential “one back office” in country offices.
III. Impact of Results
The ability of the Operations Officer to effectively support the operations functions for the efficient delivery of related services, directly impact on program performance, resource mobilization and delivery of results for children. This in turn contributes to maintaining/enhancing the credibility of UNICEF as an effective and responsible manager of funds and resources entrusted to the organization and to furthering UNICEF’s image as a competent organization for delivering cost effective and sustainable program results in regular and emergency settings.
The ability of the Operations Officer to support assessment, mitigation, monitoring, review and reporting on the most significant risks that could potentially harm the organization, is a critical element of UNICEF’s risk and internal control performance management framework. Risk management skills are necessary to safeguard UNICEF’s reputation, resources, continuity of operations and reputation to fulfill our primary mission to save and protect children, globally