Org. Setting and Reporting
This position is located in the Client Support and Special Situations Section (CSSSS) in the Division for Special Activities (DSA) in the Department of Operational Support (DOS) at United Nations Headquarters in New York.
DOS was established to provide operational advisory services to operating entities across the Secretariat, including other departments, offices-away-from headquarters, field missions, and regional commissions. DSA oversees a range of specialized or cross-cutting operational capacities. A large part of its responsibilities is to support start-up, surge, transition and liquidation requirements and to exercise authority on behalf of entities to which authority has not been granted owing to a lack of capacity or from which authority has been temporarily withdrawn.
Within DSA, CSSSS works with counterparts across DOS and United Nations Secretariat entities to effectively and rapidly support the deployment, establishment, transition and liquidation of client entities. The Human Resources Officer reports to the Chief, CSSSS.
Within delegated authority, the Human Resources Officer will be responsible for the following duties:
• Provides advice and support to managers and staff on human resources related matters.
• Prepares special reports and participates and/or leads special human resources project.
• Keeps abreast of developments in various areas of human resources.
HR PLANNING, RECRUITMENT AND PLACEMENT:
• Participates in the mission planning process for determining the staffing requirements and organizational structure; conducts analysis and provides inputs on emerging capacity gaps in accordance with the mission's mandate.
• Contributes to the budget development process by reviewing the drafts and providing input on the human resources requirements and organizational structure of all sections based on the guidelines on budget review.
• Identifies upcoming vacancies in coordination with client offices, supporting the development of recruitment strategies and plans.
• Prepares vacancy announcements, ensuring that the evaluation criteria and responsibilities are in line with the approved or classified documents; reviews applications, and provides a short-list to those offices.
• Arranges and conducts interviews to select candidates.
• Reviews recommendation on the selection of candidate by client offices.
• Serves as ex-officio in appointment and promotion bodies, examinations boards, and prepares and presents cases to these bodies.
• Liaises with Service Centre on the preparation of job offers for successful candidates.
• Monitors and evaluates recruitment and placement related activities of client offices, in the context of start-up, downsizing and liquidation and recommends changes or corrections related to procedures to these offices.
• Supervises and monitors the work of the Human Resources Assistants in carrying out all human resources and administrative related tasks.
ADMINISTRATION OF ENTITLEMENTS:
• Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulation and rules, including advising on special cases during start-up, drawdown and liquidation.
• Administers and provides advice on salary and related benefits, travel, and social security entitlements.
• Determines and recommends benefits and entitlements for staff on the basis of contractual status. Receives and reviews grievances and complaints related to entitlements and benefits, assessing and evaluating merit of each case and makes recommendation for resolution.
• Reviews policies and procedures and recommends changes as required.
• Reviews and recommends level of remuneration for consultants.
• Advises and counsels staff in respect of rights, responsibilities, code of conduct and difficulties associated with work and entitlements.
• Prepares classification analysis of jobs in Professional and General Service and related categories.
• Provides guidance to programme managers on the application of classification policies and procedures.
• PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations.
Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Advanced university degree (Master's degree or equivalent degree) in human resources management, business or public administration, social sciences, education or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of five (5) years of progressively responsible experience in human resources management, administration or a related area is required.
A minimum of two (2) years of experience in providing guidance on HR planning, policies and procedures, including surge operations for mission startups, transitions or closures in the UN Common System or other similar international organization with mandates in a conflict or post-conflict setting is desirable.
Experience in the processing of HR transactions in an Enterprise Resource Planning (ERP system) such as Umoja or equivalent is desirable.
Experience with an HR recruitment and on-boarding platform, such as Inspira or equivalent, is desirable
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is desirable